Emma specialises in project delivery, focusing on the design and implementation of operational efficiencies. Her expertise includes reviewing and implementing effective controls and assurance testing to support compliance with regulatory and process-driven policies, delivering frameworks and compliance documentation, and managing the implementation of operational changes across the business.
Working typically at an operational level with departments and teams, Emma collaborates with different stakeholders to understand operational activities and requirements. She has largely worked with banks, focusing on supporting complaints management, remediation projects, and financial crime operations.
With over 15 years of experience in the financial services industry, mostly working on project-based contracts, Emma brings a wealth of knowledge in operational excellence and compliance to her role in funding operations.
Emma specialises in project delivery, focusing on the design and implementation of operational efficiencies. Her expertise includes reviewing and implementing effective controls and assurance testing to support compliance with regulatory and process-driven policies, delivering frameworks and compliance documentation, and managing the implementation of operational changes across the business.
Working typically at an operational level with departments and teams, Emma collaborates with different stakeholders to understand operational activities and requirements. She has largely worked with banks, focusing on supporting complaints management, remediation projects, and financial crime operations.
With over 15 years of experience in the financial services industry, mostly working on project-based contracts, Emma brings a wealth of knowledge in operational excellence and compliance to her role in funding operations.